Gerber Collision & Glass

Wasn’t even able to take my car here but this is the experience I had. Came in for an appointment I scheduled with my insurance and was told I couldn’t be helped because I needed some sort of email because they didn’t receive anything from the insurance company. I was even able to show in the app the appointment for this location. Then the girl behind the counter says it happened to someone else today and she thinks they rescheduled because they didn’t come back. Or maybe they saw the writing on the wall that this place obviously has so much business that they lost touch with good customer service. I understand you most definitely are not going to fix the car but when the insurance company …

Here's the evolution of my paint job... clear coat is flaking off now. I was denied a fix as Gerber cited "chips are not covered in our warranty". Now, (take a close look at the multitude of chips), the chips are so bad, the clear coat is flaking off. I will take this elsewhere to be done properly, pretty strange how they stand by work this bad and won't fix it as if it's normal.

Gerber was incredible to work with, cant recommend them enough. Dave was a huge help after my truck was involved in an accident. He was able to provide me with valuable info that in turn saved me weeks dealing with insurnace companies. Shelby who was the advisor i was assigned was extremely helpful throughout the whole process, he kept in contact with me almost daily to give me status updates on my truck. Not only was the customer service at Gerber great my truck looks the exact same as it did pre accident.

Special thanks too John M senior management Gerber collision Dave Gladhart & Brandon Luna at Gerber collision 102 Corporate Park Drive Henderson, NV 89074 Dave G and his staff Did a phenomenal job of getting caught up and performed the repairs to a level that was far more satisfactory than the first go around with the Decatur location please go to the location in Henderson corporate Circle, just don’t bother with the one on Decatur… Dave will take much better care of you and Brandon Luna will ensure that your car is perfect before you get it back… I will be bringing my future business to the corporate Circle location hopefully not too soon but at least now I know there’s someone out t…

HIGHLY RECOMMEND! I am unfortunately a repeat customer at New Look Collision Center. Thankfully, they’ve done a great job with my car! Most recently, someone hit my rear bumper and drove off without leaving their information. Mike and Derek went out of their way to find ways to lower my out of pocket costs. Their customer service was amazing and I super appreciate their kindness and communication. Derek even offered to buff out some tire marks on the front of my car from when a tire hit it on the freeway, whether or not I got my car repaired with them. This was unrelated to the rear bumper I needed replaced. Every time my car needs work, I choose New Look since they do an amazing job! The p…